All new patients are required to complete a new patient information form. It is essential that your doctor is able to contact you or your emergency contact if the need arises. It is also important to update your details including Address, Phone contact numbers and Medicare numbers when they change so that communication between you and your doctor is not impeded.
Sometimes your doctor will order investigations such as blood tests or x-rays. For confidentiality reasons, please book in for a return appointment to discuss the results.
Results WILL NOT be given over the phone.
Our practice is committed to ongoing preventative care. You will receive reminder notices for health care services appropriate to your care. If you do not want this service please let the doctor know.
We issue repeat prescriptions, referrals and medical certificates only by consultation with a doctor.
An appointment is necessary to review a medical condition prior to the issuing of medical certificates or referrals. This is not only to satisfy medico-legal obligations but also to ensure optimal patient management and safety.
We value your privacy and your medical record is a confidential document. Supernova Medical Centre maintains security of patient files to ensure information is only available to authorised staff members. The practice complies with the Health records Act (Victoria 2001) and the Privacy Act (Commonwealth 1988). If you would like more information about privacy, or how to access your health record, please ask your doctor or see reception.
While we listen to and appreciate any feedback received, we are endeavoring discuss with the practice manager.