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Patient Information

HomePatient Information

Patient Responsibilities

All new patients are required to complete a new patient information form. It is essential that your doctor is able to contact you or your emergency contact if the need arises. It is also important to update your details including Address, Phone contact numbers and Medicare numbers when they change so that communication between you and your doctor is not impeded.

Results Follow Up

Sometimes your doctor will order investigations such as blood tests or x-rays. For confidentiality reasons, please book in for a return appointment to discuss the results.

Results WILL NOT be given over the phone.

Reminder Systems

Our practice is committed to ongoing preventative care. You will receive reminder notices for health care services appropriate to your care. If you do not want this service please let the doctor know.

Repeat Prescriptions , Referrals & Medical Certificates

We issue repeat prescriptions, referrals and medical certificates only by consultation with a doctor.

Referrals & Medical Certificates

An appointment is necessary to review a medical condition prior to the issuing of medical certificates or referrals. This is not only to satisfy medico-legal obligations but also to ensure optimal patient management and safety.

Medical Information

  1. Cancer Council
  2. Medicare Australia
  3. Department of Veteran Affairs
  4. Better Health Channel
  5. Alzheimers Australia
  6. Arthritis Australia
  7. Asthma Foundation
  8. Diabetes Australia
  9. National Diabetes Services Scheme
  10. Diabetes
  11. Centre for Genetics Education
  12. Heart Foundation
  13. Immunise Australia
  14. National Asthma Council
  15. Osteoporosis Australia
  16. Pharmacies in South Western Melbourne
  17. Quitline
  18. Diabetes
  19. Royal Children’s Hospital Kids Health Info
  20. Immunisation Schedule Vic
  21. Sids and Kids Australia
  22. Family Planning
  23. Jean Hailes Foundation for Women’s Health
  24. National Breast & Ovarian Cancer Centre

Up to date resources for Evidence Based Practice

  1. Australian Cancer Network clinical practice guidelines atwww.cancer.org.au/healthprofessionals/clinicalguidelines.htm
  2. Australian Commission on Safety and Quality in Health Care Ensuring Correct Patient, Correct Site, Correct Procedure Protocol at www.safetyandquality.gov.au/our-work/patient-identification/patient-procedure-matching-protocols/enhancinensuring-correct-patient-correct-site-correct-procedure-protocol/
  3. Australian Medicines Handbook at www.amh.net.au
  4. Australian Prescriber at www.australianprescriber.com
  5. Central Australian Rural Practitioners Association (CARPA) treatment and reference manuals atwww.carpa.org.au
  6. Cochrane database at http://acc.cochrane.org/cochrane-library
  7. Diabetes Australia at www.diabetesaustralia.com.au
  8. National Aboriginal Community Controlled Health Organisation (NACCHO) at www.naccho.org.au
  9. National Asthma Council at www.nationalasthma.org.au
  10. National Health and Medical Research Council at www.nhmrc.gov.au/guidelines/index.htm
  11. National Heart Foundation at www.heartfoundation.com.au
  12. HNational Prescribing Service at www.nps.org.au
  13. RACGP Guidelines for preventive activities in general practice (the ‘red book’) atwww.racgp.org.au/guidelines/redbook
  14. RACGP Medical care of older persons in residential aged care facilities (‘silver book’) atwww.racgp.org.au/guidelines/silverbook
  15. RACGP Putting prevention into practice: guidelines for the implementation of prevention in the general practice setting (the ‘green book’) at www.racgp.org.au/greenbook
  16. RACGP Smoking, Nutrition, Alcohol and Physical Activity (SNAP) framework for general practice atwww.racgp.org.au/guidelines/snap
  17. Rational Assessment of Drugs and Research (RADAR) atwww.nps.org.au/health_professionals/publications/nps_radar
  18. Royal Children’s Hospital Melbourne clinical guidelines at www.rch.org.au/clinicalguide
  19. Therapeutic Guidelines at www.tg.com.au/home/index.html

Privacy Policy

We value your privacy and your medical record is a confidential document. Supernova Medical Centre maintains security of patient files to ensure information is only available to authorised staff members. The practice complies with the Health records Act (Victoria 2001) and the Privacy Act (Commonwealth 1988). If you would like more information about privacy, or how to access your health record, please ask your doctor or see reception.

Patient Feedback

While we listen to and appreciate any feedback received, we are endeavoring discuss with the practice manager.