All new patients are required to complete a new patient information form. It is essential that your doctor is able to contact you or your emergency contact if the need arises. It is also important to update your details including Address, Phone contact numbers and Medicare numbers when they change so that communication between you and your doctor is not impeded.
Patients are responsible for following up their results. Your doctor will advise when they expect your results to arrive at the practice. In order to maintain the confidentiality of all our patients and to have continuity of care, we advice that you make a follow-up appointment to discuss test results. This will also help you gain a better understanding of your medical care. If you are unable to make an appointment at the time the test has been ordered or performed, please ensure you call us to follow on your results.This will safeguard any issues which may happen during electronic transmission of results from the investigating lab or organisation.
Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care . Please inform us if you do not wish to be part of this system.
We issue repeat prescriptions, referrals and medical certificates only by consultation with a doctor.
An appointment is necessary to review a medical condition prior to the issuing of medical certificates or referrals. This is not only to satisfy medico-legal obligations but also to ensure optimal patient management and safety.
We value your privacy and your medical record is a confidential document. Supernova Medical Centre maintains security of patient files to ensure information is only available to authorised staff members. The practice complies with the Health records Act (Victoria 2001) and the Privacy Act (Commonwealth 1988). If you would like more information about privacy, or how to access your health record, please ask your doctor or see reception.
Thank you for your recent feedback! Based on your suggestions we are endeavouring to reduce our waiting times and are providing more access to our clinicians via telephone when possible. Our goal is to provide you with a quality, caring service. Therefore, should you have any concerns or suggestions please phone or write to us.
We genuinely wish to hear from you and your satisfaction is important to us. If you feel that our service can improve there is a suggestion box in the waiting area. If you have a complaint, please discuss this with your doctor as we believe that problems are best dealt with through the practice. We will take your concerns, suggestions and complaints seriously.