Patient Information

All new patients are required to complete a new patient information form. It is essential that your doctor is able to contact you or your emergency contact if the need arises. It is also important to update your details including Address, Phone contact numbers and Medicare numbers when they change so that communication between you and your doctor is not impeded.

Patients are responsible for following up their results. Your doctor will advise when they expect your results to arrive at the practice. In order to maintain the confidentiality of all our patients and to have continuity of care, we advice that you make a follow-up appointment to discuss test results. This will also help you gain a better understanding of your medical care. If you are unable to make an appointment at the time the test has been ordered or performed, please ensure you call us to follow on your results.This will safeguard any issues which may happen during electronic transmission of results from the investigating lab or organisation.

Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care . Please inform us if you do not wish to be part of this system.

We issue repeat prescriptions, referrals and medical certificates only by consultation with a doctor.

An appointment is necessary to review a medical condition prior to the issuing of medical certificates or referrals. This is not only to satisfy medico-legal obligations but also to ensure optimal patient management and safety.

1. Cancer Council
2. Medicare Australia
3. Department of Veteran Affairs
4. Better Health Channel
5. Alzheimers Australia
6. Arthritis Australia
7. Asthma Foundation
8. Diabetes Australia
9. National Diabetes Services Scheme
10. Diabetes
11. Centre for Genetics Education
12. Heart Foundation
13. Immunise Australia
14. National Asthma Council
15. Osteoporosis Australia
16. Pharmacies in South Western Melbourne
17. Quitline
18. Diabetes
19. Royal Children’s Hospital Kids Health Info
20. Immunisation Schedule Vic
21. Sids and Kids Australia
22. Family Planning
23. Jean Hailes Foundation for Women’s Health
24. National Breast & Ovarian Cancer Centre

1. Australian Cancer Network clinical practice guidelines atwww.cancer.org.au/healthprofessionals/clinicalguidelines.htm
2. Australian Commission on Safety and Quality in Health Care Ensuring Correct Patient, Correct Site, Correct Procedure Protocol at www.safetyandquality.gov.au/our-work/patient-identification/patient-procedure-matching-protocols/enhancinensuring-correct-patient-correct-site-correct-procedure-protocol/
3. Australian Medicines Handbook at www.amh.net.au
4. Australian Prescriber at www.australianprescriber.com
5. Central Australian Rural Practitioners Association (CARPA) treatment and reference manuals atwww.carpa.org.au
6. Cochrane database at http://acc.cochrane.org/cochrane-library
7. Diabetes Australia at www.diabetesaustralia.com.au
8. National Aboriginal Community Controlled Health Organisation (NACCHO) at www.naccho.org.au
9. National Asthma Council at www.nationalasthma.org.au
10. National Health and Medical Research Council at www.nhmrc.gov.au/guidelines/index.htm
11. National Heart Foundation at www.heartfoundation.com.au
12. HNational Prescribing Service at www.nps.org.au
13. RACGP Guidelines for preventive activities in general practice (the ‘red book’) atwww.racgp.org.au/guidelines/redbook
14. RACGP Medical care of older persons in residential aged care facilities (‘silver book’) atwww.racgp.org.au/guidelines/silverbook
15. RACGP Putting prevention into practice: guidelines for the implementation of prevention in the general practice setting (the ‘green book’) at www.racgp.org.au/greenbook
16. RACGP Smoking, Nutrition, Alcohol and Physical Activity (SNAP) framework for general practice atwww.racgp.org.au/guidelines/snap
17. Rational Assessment of Drugs and Research (RADAR) atwww.nps.org.au/health_professionals/publications/nps_radar
18. Royal Children’s Hospital Melbourne clinical guidelines at www.rch.org.au/clinicalguide
19. Therapeutic Guidelines at www.tg.com.au/home/index.html

We value your privacy and your medical record is a confidential document. McCrae Village Clinic maintains security of patient files to ensure information is only available to authorised staff members. The practice complies with the Health records Act (Victoria 2001) and the Privacy Act (Commonwealth 1988). If you would like more information about privacy, or how to access your health record, please ask your doctor or see reception.

Thank you for your recent feedback! Based on your suggestions we are endeavouring to reduce our waiting times and are providing more access to our clinicians via telephone when possible. Our goal is to provide you with a quality, caring service. Therefore, should you have any concerns or suggestions please phone or write to us.

We genuinely wish to hear from you and your satisfaction is important to us. If you feel that our service can improve there is a suggestion box in the waiting area. If you have a complaint, please discuss this with your doctor as we believe that problems are best dealt with through the practice. We will take your concerns, suggestions and complaints seriously.