Data Deletion — Supernova Medical App
The Supernova Medical app, published by Supernova Medical Centre, does not require or support user accounts.
The information we may hold in connection with your use of the app is described below.
How to Request Data Deletion
To request deletion of your app-related data, email apps@supernovamedical.com.au with the subject line “App Data Deletion Request”.
Please include the email address or phone number you used when submitting a contact form, so we can locate the relevant submission.
We will process your request and respond within 30 days.
Data We Can Delete
Push Notification Token
We may store an anonymous push notification token used to send notifications to your device.
This token is not linked to your name or contact details. It is removed automatically when you uninstall the app or disable notifications for the app in your device settings. Because the token is anonymous and is not linked to information that identifies you, we are unable to locate an individual device’s token and delete it manually on request.
Contact Form Submissions
If you have contacted us using the app’s contact form, we may hold the information you submitted, including:
- Name
- Email address
- Phone number
- Subject
- Message
You may request deletion of this information, subject to any legal or regulatory retention requirements.
Information We May Be Required to Retain
If information submitted through the app forms part of your clinical or health record, we may be legally required to retain it under applicable Victorian health records requirements.
Health information held by a health service provider generally cannot be deleted where retention is required by law. Under the Health Records Act 2001 (Vic), Health Privacy Principle 4, health information is generally retained for more than 7 years after the last occasion on which a health service was provided, or, where the information was collected while the individual was a child, until the individual reaches 25 years of age, whichever is later.
Where this applies, we will explain which information cannot be deleted and why.
Data Stored Only on Your Device
Some information is stored locally on your device and is not transmitted to or accessible by us, including:
- Cached clinic content
- Your light/dark mode preference
- Your notification history
This information can be removed by uninstalling the app or clearing the app’s storage through your device settings.
To protect our patients’ privacy and security, Supernova Medical Centre strictly adheres to the following policy: neither our staff nor any representatives of Supernova Medical Centre will ever request patients to provide bank account details or payment card information through online links or unsolicited phone calls. We strongly advise all patients to exercise caution and follow these guidelines:
1. Do not share any sensitive financial information, such as bank account details or payment card information, through online links or unsolicited phone calls.
2. If you receive any such requests, immediately verify their authenticity by contacting our clinic directly.
3. To verify the legitimacy of any request, please call our clinic using the official phone number provided on our website or visit the reception staff in person.
Your privacy and security are of utmost importance to us, and we appreciate your cooperation in maintaining a safe environment for everyone at Supernova Medical Centre.
Note: Always ensure that you communicate and verify sensitive information through secure channels, such as official clinic phone numbers or in-person interactions.
